Return and Refund Policy
At BetterMove Mobility, we are committed to providing high-quality mobility scooters, wheelchairs, and accessibility equipment designed for reliability and everyday use. Your satisfaction is important to us, and we aim to ensure a clear and fair process for any return or refund requests.
1. Returns & Refunds Overview
Refunds, once approved, are typically processed within 30 days and will be credited back to your original payment method.
1.1 Non-Defective Products
All sales are final on non-defective items.
We do not accept returns or refunds for products that are not faulty.
This policy does not affect any rights you may have under applicable consumer protection laws.
1.2 Defective or Damaged Products
If your order arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery.
📧 Email: sales@bettermovemobility.com
📞 Phone: +1 (418) 717-0912
Once your claim is verified, we will offer one of the following solutions:
- Replacement of the product
- Repair (where applicable)
- Refund of the purchase price
2. Claim Review Process
To process a claim, we may request:
- Photos or videos of the issue
- A description of the defect
- Proof of purchase
After review, our team will provide the next steps to resolve the issue as quickly as possible.
3. Non-Eligible Cases
Returns or refunds will not be accepted in the following situations:
- Damage caused by misuse, accidents, or improper handling
- Normal wear and tear from regular use
- Unauthorized modifications or repairs
- Improper storage or maintenance
4. Exchanges & Final Sale Policy
- Exchanges are not offered for non-defective items
- All non-defective products are considered final sale
5. Legal Rights
This policy does not limit any rights provided under applicable consumer protection laws. Manufacturer warranties, where applicable, remain separate from this policy.
Thank you for choosing BetterMove Mobility. We are dedicated to supporting your mobility needs with dependable products and responsive customer care.