Warranty Policy

At BetterMove Mobility, we are committed to delivering reliable, durable, and high-performance mobility solutions. Every mobility scooter, wheelchair, and accessibility product we offer is built for daily use and long-term dependability, and we back all products with a clear and consistent warranty.

Universal 1-Year Warranty Coverage

All BetterMove Mobility products are covered by a 1-year limited warranty from the date of delivery.

This warranty applies to:

• Electric mobility scooters
• Electric wheelchairs
• Manual wheelchairs
• Mobility and rehabilitation equipment

What’s Covered:

• Manufacturing defects in frame, structure, and assembly
• Electrical system and motor failures under normal use
• Battery defects under standard operating conditions
• Factory-related component malfunctions

What’s Not Covered

The BetterMove Mobility warranty does not cover:

• Normal wear and tear from regular use
• Damage caused by misuse, accidents, or improper handling
• Improper charging or lack of maintenance
• Unauthorized repairs or modifications
• Water damage, impact damage, or environmental exposure beyond normal use
• Commercial use unless explicitly agreed under a separate warranty

Warranty Claims Process

To submit a warranty claim, please contact us at sales@bettermovemobility.com and include:

• Full name and order number
• Description of the issue
• Photos or videos showing the defect (if applicable)

Once received, our support team will review your claim and provide a resolution which may include repair, replacement parts, or product replacement depending on the situation.

Proof of Purchase & Conditions

Warranty coverage is valid only for the original purchaser and is non-transferable. A valid proof of purchase is required for all claims.

All BetterMove Mobility products are covered under a standard 1-year limited warranty starting from the delivery date.